Terms of service

Last updated: 6 May 2025

Welcome to The Second Muster. This policy outlines the terms of purchase, returns, and general expectations when shopping with us. By using our website and placing an order, you agree to the following terms and conditions.

1. Products

All items sold by Second Muster are pre-loved (second-hand), unless otherwise stated.

  • Items may show signs of wear consistent with prior use.

  • We do our best to describe the condition of each item accurately, including any notable marks or flaws.

  • Please read item descriptions carefully before purchasing.

2. Pricing

All prices are listed in Australian Dollars (AUD), GST is not applicable.

  • Prices are subject to change without notice.

  • We do not price match.

3. Shipping

We ship Australia-wide using Australia Post.

  • Shipping costs are calculated at checkout.

  • Orders are usually dispatched within 2–3 business days.

  • Once shipped, you’ll receive tracking information via email.

4. Returns & Refunds

Under Australian Consumer Law (ACL), you are entitled to a refund or replacement if an item is faulty, not as described, or unfit for purpose.

However, because our items are second-hand and sold as-is:

  • We do not offer refunds or exchanges for change of mind, incorrect sizing, or minor signs of wear.

  • If an item you receive is significantly not as described, please contact us within 7 days of receiving it.

To request a return under ACL:

  • Email us at info@nuwalla.com.au with your order number and issue description.

  • Include clear photos if the item is faulty or differs significantly from the description.

We reserve the right to inspect the item and may request its return before processing a refund.

5. Sizing & Fit

Sizing may vary across brands and garments.

  • We provide measurements where possible.

  • Please compare listed measurements with your own clothing before purchasing.

  • If you're unsure, feel free to message us before buying.

6. Payment

We accept secure payments via:

  • Credit/Debit Card

  • PayPal

7. Privacy

Your privacy is important to us.
Please refer to our Privacy Policy for details on how we handle your personal information.

8. Contact

Got a question? Reach out any time:
📧 info@nuwalla.com.au
📍 Based in regional NSW, Australia